Time Standards, Appeals & Fraud

Time Standards

With some exceptions, action on application must be taken within:

• Forty-five days of application for financial and medical assistance
• Thirty days of application for Supplemental Nutrition Assistance Program (SNAP) (seven days if the household qualifies for emergency service) and Temporary Assistance for Needy Families (TANF)

Appeal

If you disagree with any decision or action concerning your application, you have the right to request a conference with the agency or file an appeal. In most cases, if you file an appeal within 10 days of your advance notice to reduce or terminate your benefits, your benefits will continue until after your appeal has been heard and a decision has been made.

To request a SNAP hearing, call our office at (804) 469-4524 or call toll free 1 (800) 552-3431.

Where to Find Forms

For financial assistance, your appeal request must be in writing. You can use a form available at our office or send a letter to:

Manager, Appeals and Fair Hearings
Virginia Department of Social Services
730 E. Broad St.
Richmond, VA 23219

For Medicaid there are also forms available at your request or you may send a letter to:

Director, Division of Client Appeals
Department of Medical Assistance Services
600 E. Broad St.
Suite 1300
Richmond, VA 23219

Fraud

There is a separate unit that deals exclusively with investigating all allegations of fraud. Investigations are conducted through collateral contacts and/or home visits. The Fraud Unit tracks and recovers all debts incurred for all programs where benefits are issued. To report suspected fraud, you may call the Dinwiddie Department of Social Services at (804) 469-4524, between the hours of 9:00 am and 5:00 pm, Monday – Friday and ask for the fraud worker.